Help Center

How can we help you today?

Browse guides by role, walk through end-to-end workflows, or jump straight into the reference. Looking for something specific? Use the search box on the left.

Getting Started

  • What is AirBalloon?

    A short tour of the AirBalloon conference management platform — what it does, who it's for, how the pieces fit together, and the two ways to use it.

  • Creating an account

    How to sign up, verify your email, and complete your profile so you can submit papers, review, or organize a conference.

  • Finding your conference

    How to discover, join, and switch between conferences on AirBalloon.

Webmail

  • Webmail

    AirBalloon's built-in inbox at /webmail — a familiar three-panel mail client where every conference message (announcements, submission correspondence, decisions, system notices) lands, stays searchable, and is also sent to your email.

  • Reading & organizing

    Read and manage your Webmail — mark messages read or unread, add one of seven colored flags, star, archive, move messages between folders, delete to Trash, and search across everything you've received.

  • Composing & sending

    Write, reply to, and forward Webmail messages — search for any registered user as a recipient, add CC/BCC and attachments, set a priority, and let reply/forward pre-fill the details for you.

  • Folders

    Organize Webmail with your own folders — create sub-folders, rename and delete them, and drag to reorder. Understand the built-in conference folders (Inbox, Sent, Trash per program) and the read-only Deleted Programs archive.

Channels

  • Channels

    The Channels workspace at /channels — persistent, Slack-style discussion spaces scoped to a conference, program, or event. Browse them in the sidebar, switch between conferences, and join the public ones automatically.

  • Joining & finding channels

    Find your way around the Channels sidebar — search by name, switch between conferences, star and mute channels, and understand how you're added to channels automatically by your role.

  • Inside a channel

    Take part in a channel conversation — post formatted messages, reply in threads, attach an image or PDF, see who's a member, and read a channel's details on the About tab.

  • Creating a channel

    Chairs can create a channel from /channels/new — pick a template, then set the channel's scope (conference-wide or program), type (public or private), who can post, and which roles are auto-added.

For Authors

  • Submitting a paper

    Step-by-step guide to preparing and submitting a paper, abstract, or proposal to a conference on AirBalloon.

  • Author Console

    A map of the Author Console — how its two tabs let you track every paper you have submitted and act on reviews, rebuttals, revisions, camera-ready, and presentation materials.

  • Dashboard

    Your at-a-glance view across all submissions — stat tiles, an Action Required list of papers waiting on you, and your upcoming deadlines.

  • Submissions

    The full, filterable list of your papers grouped by conference, with per-paper actions for viewing, editing, reviews, rebuttals, revisions, camera-ready, and presentation materials.

For Reviewers

  • Writing a review

    How to claim assignments, write a high-quality review, and meet your deadlines.

  • Reviewer Console

    A map of the Reviewer Console — how its tabs carry you from bidding through your assignments, discussion, and the final decisions, with tabs appearing as the program moves between phases.

  • Dashboard

    Your reviewing home — headline counts, the papers that still need a review, and your upcoming deadlines for the selected program.

  • My Assignments

    The list of every paper assigned to you — filter and sort it, download each PDF, and open the review form to start, continue, or view your review.

  • Bidding

    Rate how keen you are to review each paper — from Very High to Very Low — so the matching algorithm assigns you papers you want and avoids your conflicts.

For PC Chairs

  • Program Chair Console

    A map of the Program Chair Console — how its tabs let you run a single program end to end, from settings and committee to submissions, reviews, decisions, and camera-ready.

  • Overview

    The Overview tab of the Program Chair Console — headline stats, program status, submission breakdown, quick actions, deadlines, and recent activity for your program.

  • Settings

    The Settings tab of the Program Chair Console — configure your program's info, review process, tracks, submission rules, dates, committee structure, camera-ready, and email templates.

  • Committee

    The Committee tab of the Program Chair Console — recruit and manage your program's chairs, area chairs, and reviewers with invite, batch import, profile, and email tools.

  • Submissions

    The Submissions tab is your program's paper roster, split into two sub-tabs — All Submissions for browsing and managing every paper, and Desk Screening for clearing the policy-flag queue.

For Area Chairs

  • Area Chair Console

    A map of the Area Chair Console — how its six tabs let you oversee the papers in your area, from bidding and reviewer assignments through reviews, meta-reviews, decisions, and follow-up actions.

  • Dashboard

    Your at-a-glance view of the program — assignment stats, a pending-approvals alert, quick actions, and an assignment progress bar.

  • Paper Bidding

    Rate how keen you are to handle each paper so the matching algorithm can place papers in your area accordingly.

  • Reviewer Assignments

    Approve the reviewers proposed for your papers — and, when your PC enables it, assign reviewers to your papers yourself from two phase-gated sub-views.

  • Reviews & Meta

    Track review progress for every paper you touch and open each one to read the reviews and write your meta-review.

For Senior Area Chairs

  • Senior Area Chair Console

    A map of the Senior Area Chair Console — how its five tabs let you supervise your Area Chairs, track review progress, see decisions, handle escalations, and weigh in on award candidates.

  • My ACs

    Monitor the Area Chairs you supervise — their paper load, review and meta-review progress, and on-track / behind / critical status — from the My ACs tab.

  • Review Progress

    Track review completion paper-by-paper across your Area Chairs' papers and spot which papers still need reviews from the Review Progress tab.

  • Decisions

    See the accept/reject decisions approved or released for papers in your program, with average scores and your own recommendation, from the read-only Decisions tab.

  • Escalations

    Triage issues raised by your Area Chairs, raise your own, and pass the serious ones up to the Program Chair from the Escalations tab.

For Conference Leadership

  • Overview

    What Conference Leadership can do on AirBalloon and where to start — from creating the conference through running registration, the program, and proceedings.

  • Setting up your conference

    First-time setup for General Chairs and System Admins — programs, committee, registration, and Stripe.

  • Setting up Stripe payments for your conference

    How to connect Stripe so your conference can accept registration payments — sign the platform agreement, choose between a new Stripe account or connecting an existing one, and verify your setup.

  • Conference Leadership Console

    A map of the Conference Leadership Console — what each of its ten tabs does and when you use it to run your conference end to end.

  • Dashboard

    The at-a-glance home tab of the Conference Leadership Console — key counts, conference status, quick actions, and recent activity.

For Multi-Program Chairs

  • Multi-Program Chair Console

    A map of the Multi-Program Chair Console — how its four tabs let you manage a container program, its sub-programs, their submissions, and proposal decisions.

  • Dashboard

    Get an at-a-glance view of your container program — key counts, a sub-programs overview, recent submissions, and quick links — from the Dashboard tab of the Multi-Program Chair Console.

  • Programs

    Create, structure, activate, and oversee the sub-programs inside your container from the Programs tab of the Multi-Program Chair Console.

  • Submissions

    Browse, search, filter, and open every submission across your container and all its sub-programs from the Submissions tab of the Multi-Program Chair Console.

  • Decisions

    Review the proposals submitted to your container and accept, request revision, or reject them — accepting automatically creates the sub-program — from the Decisions tab of the Multi-Program Chair Console.

For Web Chairs

  • Web Chair Console

    A map of the Web Chair Console — the five tabs you use to run your conference's public web presence, from announcements to the CFP directory listing.

  • CFP listing

    Post and manage your conference's Call for Papers on the public Airballoon CFP directory — a free, themed listing page you can share anywhere.

  • Website Builder

    Build your conference's public website with a drag-and-drop builder — pick a template, compose pages from sections, edit text inline, restyle with color themes, then publish to a live conference URL.

  • Choosing a template

    Start your conference site from one of five templates — three multi-page academic styles (ACL, ACM, IEEE) and two single-page workshop layouts — or begin from a blank canvas. Templates only set a starting point you can change later.

  • Editing content

    Build each page from sections — drag a section onto the canvas, reorder or hide it, and edit its content. Click hero text directly to change it, or use the property panel for richer sections.

For Tutorial Chairs

  • Tutorial General Console

    A map of the Tutorial General Console — the oversight surface for the tutorials container, where you coordinate across every tutorial without running each one's day-to-day operations.

For Workshop Chairs

  • Workshop General Console

    A map of the Workshop General Console — the oversight surface for the workshops container, where you coordinate across every workshop without running each one's day-to-day operations.

For Attendees

  • Attendee experience

    How attendees explore a conference on AirBalloon — the public conference pages, the portal, and where each task lives.

  • Conference schedule

    Browse the full conference program in Day, Week, or List view, filter by program kind, and read times in your own timezone.

  • My Agenda

    Your personal, favorited subset of the conference schedule — the talks you saved, in Day, Week, or List view.

  • Registering for the conference

    Register to attend — pick your attendance mode and rate, add optional extras, and pay by card or bank transfer.

  • Submitting your work

    Start a submission from the conference — pick a program, then file a paper, proposal, or poster as an author.

Legal

  • Privacy Policy

    How AirBalloon collects, uses, shares, and protects personal information across the platform and the conferences run on it.

  • Terms of Service

    The agreement governing your access to and use of AirBalloon, the conferences run on it, and related services.